Refund Polices

Cancellation Refund Policy

Students who are admitted into a certificate or degree program may cancel their enrollment and receive a 100% refund of all amounts they have paid to the institution for the enrollment. The cancellation period begins on the day the student signs their enrollment agreement and continues for five (5) calendar days. To cancel an enrollment, email a cancellation request to the associate registrar at registrar@redemption.edu. The email timestamp is used to verify that the request occurred within the cancellation period. After this period, the standard refund policy applies.

After the five-day cancellation period has expired, any refund due will be calculated in accordance with the disenrollment refund policy.

Disenrollment Refund Policy

A student who disenrolls from the institution after the cancellation period will receive a refund in accordance with the tuition and fee refund schedule for the course(s) in which the student is registered at the time of disenrollment. Any refund due will first be applied to outstanding charges on the student’s ledger.

The student’s written disenrollment request, submitted by email to registrar@redemption.edu, serves as the official termination date for purposes of calculating the refund. Once disenrollment is processed and any outstanding balance is resolved, the student has no further financial obligation to the institution.

Any refund due to a student is issued within 30 days of the institution’s receipt of the cancellation or disenrollment request.

Course Refund Policy (during enrollment)

A student who drops a course before the end of the first week of the mentoring term will receive a 100% refund of tuition paid for that course. A late change fee may apply if the student drops the course after the published registration change deadline.

After the first week of the mentoring term, any tuition refund will be calculated in accordance with the institution’s published refund schedule. The course content services fee is subject to a refund schedule with a similar structure.

To drop or withdraw from a course, the student must submit written notification by email to the Associate Registrar at registrar@redemption.edu. The date the email is received serves as the official date for determining the applicable refund.

For students who remain enrolled in the program but drop a course, any refund or credit due will be applied to the student’s account and may be used toward the retake fee for that course. If a student disenrolls from the institution, any remaining funds due to the student will be refunded according to the applicable refund schedule. Once disenrollment is processed and any outstanding balance is resolved, the student has no further financial obligation to the institution.

A student who retakes a course after earning a non-passing grade, including W, INC, or F, or who retakes a course to improve a grade, must pay tuition at the current course rate.

Refund Schedule

The Refund Schedule for Content Services Fees and Tuition both use the same schedule, which begins at the initiation of each service.